At Rehome Property, we are committed to ensuring that your home is well-maintained and comfortable. If you experience a situation requiring urgent repair, it is important to know the correct procedures to follow. Below are the details regarding urgent repairs, including what constitutes an urgent repair, and how to contact us in such cases.
What is an Urgent Repair?
Urgent repairs, means in relation to repairs necessary for the supply or restoration of a service prescribed as an essential service or other urgent repairs which are not an essential service, but if not fixed might cause damage to the home, injury to a person or undue hardship or inconvenience to the tenant. Examples include:
• Burst water pipe
• Serious roof leak or gas leak
• Dangerous electrical fault
• Flooding
• Broken hot water service
• Blocked or broken toilet (if second toilet is not available)
• Collapsed ceiling
• Storm/fire related damage to the property
Please note, air conditioning issues or not working is not considered an essential service in WA.
How to report an Urgent Repair during after hours?
In the event of an urgent repair that occurs outside of business hours, please contact Rehome Property via 0458 032 246 by text message and provide us with your property address, contact number and a brief description of the issue. We will call you back to discuss the maintenance plan.
| Air Conditioning System |
Filters require regular cleaning. As filters accumulate dust they block up reducing airflow of the cooling or heating of the air conditioner. Recommend to clean the filters every month by carefully vacuuming the pad and every three months remove filter and give it a wash in warm soapy water. A poorly maintained system can cause problems with efficiency and may void the warranty. If an air conditioning technician is asked to attend to a repair, and the cause is found to be due to blocked or dirty filters, repair costs may be charged. Resetting the air conditioner---certain faults are often caused by power surges and blackouts. You may switch off the air conditioner at the main power switch for 5 minutes and turn it back on. If the air conditioner still does not seem to work, it may be faulty and you will need to notify the office so we can arrange for a tradesperson to attend. |
| Blocked sink or toilet |
You can pour down a kettle of boiling water or use Draino to dissolve grease or soap buildup. Please do not pour the grease, fat and food scraps down the drain. For a blocked toilet, you can try using a plunger to unblock it. However if the blockage persistent, please contact the office and we will arrange a plumber to attend. Please note: If the cause of the issue is due to grease, food scraps, hair, or foreign objects, the cost of unblockage may be on-charged to the tenant. Please water below two videos for your record: |
| Burst pipe | If a pipe has burst please turn the main water supply off immediately. Please report to the office immediately. |
| Ceiling Fans | Recommend to clean the fan once every month. |
| Cooktop |
Check power or gas supply issue. Some stoves or hot plates have a separate isolation switch on the wall. Please turn it on to be able to use the cooktop. If the ignitor keeps clicking, you may turn off the power supply and clean the burner and dry any moisture. You can use jet lighter to lit up the cooktop. Please water below video for your record: |
| Dryer |
Check filter before every use of the dryer and make sure it is not blocked - Power is on - Dyer is not overloaded - Refer to manual for troubleshooting - Switch off and turn it back on in 5 minutes |
| Dishwasher | Clean the inside of your dishwasher regularly to prevent left over food and grease built up. If the dishes come out dirty, please check the spinning arms to see if they are blocked. Please refer to manual to troubleshot. |
| Damage to property | If damage to the property you are renting is caused maliciously by another person please contact your local police station straight away. Please make a note of the report number as your Property Manager may ask for this for insurance purposes |
| Exhaust Fan | Exhaust fan covers collect dust and grime and can become a fire hazard if they are not cleaned regularly. If they are cleaned regularly they will generally just require a quick wipe over with a damp cloth. For kitchen exhaust fans it is recommended that you clean them with soapy water. Bathroom exhaust fans that are not cleaned regularly can impact on its performance and lead to mould build-up. Please ensure these are cleaned and maintained regularly. |
| Gas Leak | If there is gas smell at a property please locate the main gas supply in the metre box/ power board and turn off supply immediately, then contact your gas company or us. |
| High Water Bill |
If you notice the water bill is extraordinary high, it may indicate a leak somewhere at the premises. It could be the leaking taps, HWS, toilet or garden tap or irrigation system. Please follow the below link from Water Corp to perform a leak test. If the meter runs after all the taps are closed off, please report to the office and we will investigate further. Please note: You may be eligible for a leak allowance if the recent water bill is over $250 or the amount of water use was over 150 KL https://www.watercorporation.com.au/Help-and-advice/Water-issues/Leaks/Detect-a-Leak</a > |
| Hot Water System |
No hot water----Please check the meter box to ensure the hot water switch is turned on. If the hot water system is gas check the pilot light is igniting. Relight the pilot light according to the instructions on the inside of the access cover. If the pilot is not lighting, check that there is gas to the hot water heater. Check that the isolating valve on the gas line is turned on. Furthermore, check to see if there is gas being supplied to the rest of the house. If there is no gas, call your gas supply company (have you paid your bill?) Test and release the pressure relief valve once every 6 months. ⚠️ Caution: Water discharged may be hot. Use gloves and ensure the area is safe Water is not hot enough or too hot ---Thermostat set might be either too lower or high. Adjust the thermostat to a safe level or remove any water saver device from the shower head. HWS leaking-----Cannot relit the HWS and water is leaking constantly from the bottom of the unit. Please contact the office and we will arrange a tradesperson to attend. Below link of Relighting & Isolating HWS for your record: https://plumbingbros.com.au/videos/relighting-isolating-hot-water-system/</a > |
| Leaking tap and Leaking toilet |
If you have a dripping tap it is important to report this to your property manager as soon as possible. Please do not wait until the dripping tap turns into a running tap. Keep in mind that you are paying for the water at the property so if problem are not rectified quickly it could prove to be a costly exercises for you in the long run. Don’t over tighten taps when turning them off. It can split the washer and a drip will turn into a flow. If the toilet is leaking, please shut the valve next to the toilet and report to your property manager to arrange repair. Please water below video for your reference: |
| Lock out |
Please contact office to collect the office set and return the keys to the office within the same day. After hours----contact a Locksmith at your cost. We recommend Diamond Locksmith after-hours emergency service on 9344 1965 |
| Tripping power or no power |
Check fuses and safety switch located in the meter box. If the safety switch has tripped, reset it. If it trips again, turn off all power points and unplug your appliances. This includes dishwasher, fridges, stoves, hot plates and range hoods. Begin plugging appliances one by one to find out which one is tripping the switch. If your neighbours have also lost power please contact your electricity supplier as it may be a general outage. You may find the information on Western Power’s website. Note: If this does not rectify the problem please notify your agency. Tenant will be required to pay for callouts where a faulty appliance belonging to them has caused the problem. |
| Scuff marks | Scuff marks occur on walls, skirtings and floors during many day-to-day activities. There should be removed but be careful not to damage any paint or surfaces while doing so. There are a number of products available for removing scuff marks. Whatever product you use, be sure to follow all pack instructions to prevent damaging paintwork or finish. |
| Shower scums | t is important to maintain shower in a clean state to prevent buildup of calcium and water marks. Please clean the shower at least once a week to avoid soap scum, mildew and hard water stains. If the shower head is calcified, soak the shower head into a bag filled with vinegar then scrub with an old toothbrush to remove deposits. If the water temperature fluctuates, please remove the water save device inside of the shower head and it may solve the problem. Make sure the drain cover is in place and remove hair from the drain regularly. |
| Smoke Alarm | It is important for tenants to regularly test smoke alarms to ensure they are working properly for safety reasons. Most of the smoke alarms have a test button on the front. Press and hold the test button for a few seconds till the alarm sounds. If it does not sound, please contact office as soon as possible. Many smoke alarms have a green flashing light to indicate the battery status. If the light is flashing red or chirping, it may indicate the battery is low or a malfunction. Please replace the battery with a fresh one. Please do not tamper with the smoke alarm or cover it up as it will attract a Breach Notice if found during the inspection. |
| Storm damage | If at any time you experience damage during a storm, please email your property manager and report it to us for actioning repairs. If the damage is severe and life threatening, please contact the State Emergency vice (SES) on 13 25 00. |
| Mould | Please ventilate the bathroom regularly and leave the exhaust fan on for an extended period of time after shower to reduce moisture. Wipe down any wet surfaces and use a de-humidifier if necessary. If you already have mould present, you can use products available in Bunnings or supermarkets to remove them. If the mould persists, please notify the office. |
| Remote | Often a garage remote stops working simply because the batteries are dead or low. Please replace the battery with a fresh one and re-sync the remote to the motor (applicable to some of the garage doors). If the garage door is not working, please check the pull string and make sure the door opener is engaged with the door. |
| Washing machine |
Check... - That the power is connected When all else fails, please email us during the normal business hours. |
| Locating Electricity meter and Gas meter |
Please watch the below video for your reference: https://plumbingbros.com.au/videos/locating-gas-electricity-boxes/</a > |
| Locate Water meter |
Please watch the below video for your reference: |