1. How do you select your tenants?
We conduct thorough background checks, including rental history, employment/income verification, and national tenancy database checks. All applications will be presented to you so you can make the final decision.
2. How do you handle maintenance and repairs?
All general maintenance requests are discussed with you first for approval. Urgent maintenance is handled immediately in accordance with the Residential Tenancies Act; however, you will always be notified. We work with qualified and trusted tradespeople to ensure quality service at a reasonable price.
3. How often are inspections carried out?
We conduct detailed ingoing and outgoing inspections before and after each tenancy. Routine inspections are carried out every three months (up to four times a year), followed by a comprehensive report. While the frequency can be adjusted, we highly recommend regular inspections to ensure your property is well maintained.
4. How long is the management authority? Can I move in or sell the property during this period?
The Management Authority is generally a two-year agreement. We understand circumstances can change. We are happy to discuss with you to work out a satisfactory outcome for both of us.
5. How does Rehome Property market my property?
All listings can be professionally photographed. We may list properties on Realestate.com.au, REIWA, and/ or other major platforms. We also arrange multiple home opens to secure a tenant for your property as quickly as possible.
6. What services are included to manage outgoings?
We can take care of your council rates, water usage and rates, strata levies, RCD and smoke alarm compliance checks, and insurance renewals etc as per your Management Authority.
7. When do I get paid?
Rent is collected and deposited into your nominated account, usually on the last day of each month along with a statement and invoice if applicable. Should tenant does not pay rent on time, we take prompt action to remedy the arrears, including legal action if required.
8. Do I still need landlord and building insurance if I have a property manager?
Owning an investment property is like running a small business. While employing a property manager helps protect your asset and maximise your return, insurance is still essential to cover unexpected situations such as fire, storm, flood, accidental or malicious damage, and other events depending on your policy.
9. Have you ever handled difficult property management situations, such as an abandoned property, break lease, FDV (family and domestic violence) cases, tenant accidental passing, severe uninhabitable damage, mortgagee possession, or court proceedings?
Yes, we have experience managing a wide range of challenging situations. We are committed to protecting the landlord’s interests while maintaining professionalism and empathy throughout each tenancy.
10. How can I change managing agents?
You are very welcome to give us a call to discuss about your individual needs. We are here to ensure a smooth transition for both you and your tenant(s).